Order support and returns at Donor Wall Studio

A donor plate came misspelled or damaged: what happens next?

A plate carrying one donor's name has no second use, so a mistake cannot be fixed by swapping stock. Start by finding the plate's position number on the layout and the same line on the proof your office signed. Then write to Donor Wall Studio with the order reference. For an order your organization is unhappy with, the approved policy printed under this section is a 100% satisfaction refund. Tell us the dedication date too, and whether a blank filler can cover that position until the matter is settled.

Which details help us review a donor plate problem?

Order reference, organization name and the campaign or wall the plate belongs to.
Position number on the layout drawing, plus the donor name exactly as engraved.
One straight-on photo of the plate, and the carton as well when something is dented or scratched.
The line from the signed proof, so the engraved text and the approved text can be compared.
Your dedication or donor reception date, which tells us how urgent the position is.

Order terms for donor recognition plaques

Before accepting: Your donor recognition plaques are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Donor Wall Studio promptly with the order reference, the affected donor recognition plaques, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Donor” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Donor Wall Studio explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Donor Wall Studio piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Donor Recognition Wall: Campaign, Organization, Donor and Recognition year lines
Individual Donor Recognition Plaque: Donor, Project, Message, Organization and Year lines
Donor Wall Engraved Plates: Donor, Recognition level and Year lines
Capital Campaign Recognition Board: Campaign, Project, Donor, Recognition level and Year lines
Crystal-Style Donor Award: Donor, Project, Message, Organization and Year lines
Room & Facility Naming Plaque: Room name, Dedication, Organization and Date lines
Annual Giving Society Plaque: Donor, Society, Organization and Recognition year lines
Full-Color Campaign Recognition Award: Campaign, Donor, Message and Year lines
Perpetual Donor Wall System: Organization, Wall title, Recognition group, Donor and Year lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Donor Wall Studio about your order.

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Donor Wall Studio